Hiring a qualified tradesperson for electrical work is one of the most important decisions you can make for your home or business. Whether you’re installing new lighting, upgrading a switchboard or addressing safety concerns, it’s crucial to ensure the person doing the job is competent, trustworthy and properly licensed. Not all service providers offer the same level of professionalism or experience, so knowing the right questions to ask before work begins can help you avoid issues down the line.
Are You Licensed and Insured?
The first and most important question to ask is whether the electrician holds a current licence and the appropriate insurance coverage. In Australia, it is illegal for anyone to perform electrical work without a valid licence.
Licensing requirements vary by state, but generally ensure the individual has completed the necessary training and adheres to local safety regulations. You can usually verify a license through your state’s electrical licensing board.
In addition to a licence, your tradesperson should have public liability insurance. This protects you in case any damage occurs during the work. If an unlicensed or uninsured individual causes property damage or injury, you may be left responsible for the costs. By confirming both licence and insurance status upfront, you protect yourself, your family and your property from unnecessary risk.
It’s also worth asking whether the person performing the work is the one who holds the licence. Some companies send apprentices or subcontractors who work under a supervisor’s licence. While this can be acceptable in some cases, it’s important to know who is actually carrying out the tasks and whether they are properly qualified.
What Is Included in the Quote?
Another critical question involves understanding the scope and cost of the project. Before the work begins, request a detailed written quote that outlines exactly what is included. This helps avoid disputes later and gives you a clear understanding of what you’re paying for. Make sure the quote covers labour, materials, call-out fees and any potential variations or unexpected costs.
Clarify whether the quote is fixed or subject to change. Fixed-price quotes offer more peace of mind, while time-based estimates can sometimes result in higher final bills. If you’re receiving multiple quotes from different providers, be sure you’re comparing them on equal terms. One quote may appear cheaper initially, but may exclude key services such as cleanup or disposal.
Don’t be afraid to ask why certain items are included or omitted. A reputable electrical technician will take the time to explain the rationale behind their pricing. This level of transparency is often a good indicator of their professionalism and customer service standards. You may also want to ask about payment terms and whether deposits or staged payments are required.
Do You Provide a Compliance Certificate?
Once the work is completed, you should be issued with a certificate of electrical compliance. This document confirms that the work has been completed to Australian safety standards and that the installation is safe to use. In most states, this certificate is a legal requirement for any significant electrical job, and it’s essential for warranty, insurance and resale purposes.
Ask your electrician in advance whether they will provide this documentation. If they hesitate or are unsure, that’s a red flag. A compliance certificate protects you in the event something goes wrong after the work is done, and it can be required if you’re planning to sell your home or lodge an insurance claim.
In addition to compliance certificates, you may also want to ask about warranties or guarantees on the workmanship. Most reliable tradespeople offer a warranty period during which any defects or faults will be repaired at no extra cost. Make sure you receive any guarantees in writing and keep them in a safe place along with receipts and project notes.
Electrical work is a serious investment in the safety and functionality of your property. Whether it’s a small repair or a full rewiring job, choosing the right electrician involves more than just picking the lowest price. By asking the right questions up front, you can be confident in the quality of the service you receive and reduce the risk of future problems.
Always verify licences and insurance, clarify what is included in the quote and insist on receiving a certificate of compliance upon completion. These questions not only protect your interests but also demonstrate that you value quality and accountability. With a bit of preparation and open communication, hiring an electrician can be a straightforward and stress-free experience.
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